Customer Success

At SirsiDynix, we believe in the work that you do for your communities every day. We know that your success is crucial, and we want to ensure that provide software and services to make that possible.

Becoming a Customer

If you’re joining the SD family or thinking about it, we want to ensure that you have access to services and tools that will make that transition as easy as possible.

From the time you sign your contract to the time you go-live, the SirsiDynix implementation team offers guidance every step of the way. Our migration staff is prepped and ready to help you with any needs or questions you may have.

Whether you are a new or experienced customer, we offer a number of learning opportunities to make sure you and your staff are experts of your SirsiDynix software.

Make the most of your library technology by working with our SirsiDynix consultant team. Our consultants can help you figure out and answer any questions you may have regarding your software and configuration.

Our staff can help you convert, update and maintain your library’s information. We have worked 1000s of libraries' data and formats so you can be assured that your data is in good hands.

Ongoing Customer Support & Services

Once you’re a customer, you have what you need to keep your system running and meet the needs of your staff and community.

Our support team is available 24/7 to answer your questions and make sure that your system is running smoothly. Don’t hesitate to ask, our team is ready to help!

Relieve the stress and time of server maintenance by hosting at our secure data centers. With SirsiDynix Hosting, your data—and even your system—are in the cloud and you can leave the IT to SD.

Every SirsiDynix customer has a Library Relations Manager, or LRM. They ensure that you get the services you need and are talking with the right people inside SirsiDynix. LRMs connect your region-specific needs to input into future product releases and service offerings.

The Platinum Services Packages give you and your staff additional training opportunities for staff, expert guidance from our consulting team, and priority support for any problems you may experience.

SirsiDynix libraries can work closely with our engineering teams to refine new features and help create apps librarians love. Become an SPP member to help us create the Best Library User Experience.

The SirsiDynix Developer Community has hundreds of user-generated codes, scripts, and apps for SirsiDynix products. Any customer certified on APIs, Web Services, or SQL can join the Developer Community and start contributing.

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