SirsiDynix Voice Automation 2.2 Available
October 21st, 2010
PROVO, UTAH (October 21, 2010) – SirsiDynix, the world’s leading provider of library automation solutions, this week announced the release of SirsiDynix® Voice Automation 2.2. SirsiDynix Voice Automation (SVA) 2.2 includes all the valued features of the current voice automation system, plus added support and new features including:
- New voice engines with improved text-to-speech conversion for clearer, cleaner messages to patrons
- Support for Windows 2008
- Ability to set preferred language for outbound calls so phone notices to the customer can be delivered in the patron’s language of preference.
- Support for additional models Dialogic boards
For libraries, SVA provides an environmentally-conscious and cost-effective means of delivering patron notifications, generally paying for itself in six months to a year by the decreased postage charges alone.
The system can be set to automatically notify library users of overdue materials, items on hold or outstanding late fees in the patron’s language of choice.
SVA also saves time for library staff and users alike by empowering users to manage their own account information, renewals and other activities via the phone service. All updates are automatically synced with the SirsiDynix Symphony® ILS with little or no staff intervention.
“In times like these, offering library customers simple, cost-effective tools that improve both patron service and library operations, is our priority,” said Talin Bingham, chief technology officer for SirsiDynix. “With improved support and functionality, SVA 2.2 will be a valuable product for those who do not currently have SVA.”
SirsiDynix customers already using SVA will receive the upgrade at no cost. For more information, visit http://www.sirsidynix.com/products/voice-automation.
SirsiDynix connects people with knowledge at more than 20,000 libraries around the world. Through library management technology and search and discovery tools, libraries using SirsiDynix technology bring relevant resources and the power of knowledge to their users and communities. SirsiDynix technology is architected to be open, scalable and robust, offering a complete solution out-of-the-box, and unparalleled flexibility through APIs and web services. Complemented by the most experienced training, consulting and support staff in the industry, SirsiDynix helps libraries create tomorrow’s libraries, today. www.sirsidynix.com